Built a Custom Android Trip Booking App with AI Chatbot Support

Industry

Travel & Hospitality

Core Technologies

FirebaseJavaScriptReact Native

Challenges

The client had a responsive website already but realized a dedicated mobile experience was becoming increasingly necessary to improve user engagement. The client wanted to create an Android app that would give a smooth booking experience and incorporate a chatbot for customer care to offer immediate assistance, as more and more people prefer mobile reservations. However, to carry out the project effectively, they required a trustworthy technology partner because they lacked in-house mobile development experience.

Solutions

To guarantee cost-effectiveness, quicker development, and scalability, the client decided on an Android app developed with React Native after extensive conversations with our tech team experts. To improve customer service and engagement, a chatbot was incorporated within the application to manage user questions, booking support, and frequently asked questions.

The project was promptly launched by our committed team, which included a QA engineer, two React native developers, and a project manager. With biweekly sprints and frequent demos to keep the client informed of progress, the development process adhered to an Agile methodology. Within five months, the Android app was successfully developed and released.

The developed app replicates the key functionalities of the Client’s website while introducing mobile-first optimizations. It includes:

User Account Management (Profile creation, Guest/Host options)
Smart Search with Filters (Categories, Map Search)
Location Details & Reviews
Favorite Listings & Trip History
Secure Payment Integration (PayPal, Stripe)
Booking Confirmation & Notifications
AI-powered chatbot for 24/7 Customer Support

Technologies and Tools

Core Mobile App Development

React Native, JavaScript, Redux

Backend & Database

Firebase

User Interface & Experience

UI Libraries/Styling, Mapping

Integrations

Payment Gateways, Push Notifications

Results

Improved mobile engagement led to a 40–60% increase in mobile bookings within the first 3 months after launch.

AI-powered chatbot resolved up to 70% of user queries without human intervention, improving response time and reducing customer support load.

User retention increased due to features like Favorites, Trip History, and Push Notifications, boosting repeat bookings by an estimated 25%.

Conversion rate improved as the secure and intuitive mobile booking flow reduced drop-offs during checkout.

Time-to-market reduced by 30–40% due to the use of React Native, enabling rapid development and release.

Operational efficiency increased as real-time notifications and chatbot automation decreased manual handling of bookings and inquiries.

User satisfaction scores improved due to 24/7 assistance and smoother booking experience, reflected in better app reviews and ratings (e.g., 4.5+ stars on Play Store).

Reduced support costs thanks to automated FAQs and booking help via the chatbot, leading to savings in support staffing.

Words of Appreciation

"Working with Lucent Innovation was a game-changer for our business. Their proficiency with chatbot integration and React Native for Android app development enabled us to enhance customer service and provide a flawless booking experience. We value their dedication to quality, agile development, and straightforward communication."

Sophia Collins

Chief Operations Officer

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