Built a Custom Android Trip Booking App with AI Chatbot Support

Challenge

The client had a responsive website already but realised a dedicated mobile experience was becoming increasingly necessary in order to improve user engagement. The client wanted to create an Android app that would give a smooth booking experience and incorporate a chatbot for customer care to offer immediate assistance, as more and more people prefer mobile reservations. But to carry out the project effectively, they required a trustworthy technology partner because they lacked in-house mobile development experience.

Solution

To guarantee cost-effectiveness, quicker development, and scalability, the client decided on an Android app developed with React Native after extensive conversations with our tech team experts. To improve customer service and engagement, a chatbot was incorporated within the application to manage user questions, booking support, and frequently asked questions.

The project was promptly launched by our committed team, which included a QA engineer, two React native developers, and a project manager. With biweekly sprints and frequent demos to keep the client informed of progress, the development process adhered to an Agile methodology. Within five months, the Android app was successfully developed and released.

The developed app replicates the key functionalities of the Client’s website while introducing mobile-first optimizations. It includes: 

• User Account Management (Profile creation, Guest/Host options) 
• Smart Search with Filters (Categories, Map Search) 
• Location Details & Reviews 
• Favorite Listings & Trip History 
• Secure Payment Integration (PayPal, Stripe) 
• Booking Confirmation & Notifications 
• AI-powered chatbot for 24/7 Customer Support