Privacy Policy

Lucent Innovation goes the extra mile to provide its users with a cutting-edge and engaging user experience .
Lucent Innovation uses only the IP address of the users subject to the terms of this privacy policy. We will never sale, barter, rent any kind of info to any unauthorized third party.

Personal Data We Collect

We collect data to provide you with direct feedback regarding our services. You provide some of this data directly, such as when you fill in our contact forms, including the Contact Us form. We also collect data using technologies like cookies and receive error reports or usage data from software running on your device.

Additionally, we may obtain data from third parties, such as:

  • Service providers that help us determine your location based on your IP address.
  • Partners with whom we offer co-branded services or engage in joint marketing activities.
  • Publicly available sources such as open government databases.

  • You have choices about the data we collect. When asked to provide personal data, you may decline, but if you choose not to provide necessary data, you may not be able to use certain services or features.

    The data we collect may include:

    • Name and contact data: first and last name, work email address, phone number, company name, and similar contact information.
    • Demographic data: information such as country and preferred language.s
    • Website data: information about how you interact with our website, including visitor behavior patterns and configuration data such as your IP address.
    • Error reports and performance data: data about problems you experience with our services, including details of software or hardware related to errors.
    • Troubleshooting and help data: data collected during troubleshooting incidents, including contact data, chat content, and system details.s

    Please refrain from sharing any unnecessary personal data, such as payment information, unless requested.

    Why We Collect Personal Data

    We collect data for various purposes, including sending communications, analyzing website visitor statistics, technical troubleshooting, and improving user experience. We use the data to inform you about relevant issues, contact you if additional information is needed, and ensure the accuracy of our records.

    How We Use Personal Information

    We collect and use your personal information to operate our website and deliver requested services. This may include informing you about products or services, conducting surveys, and delivering customized content and advertising.

    We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted partners who assist in operating our website and delivering services.

    Protection of Personal Information

    We take precautions to protect your personal information, both online and offline. Your information is encrypted when submitted via the website, and only authorized personnel have access to it.

    Cookies and Tracking Technologies

    We use cookies and other tracking technologies to remember your preferences, personalize your experience, analyze usage patterns, and target advertising. You can choose to disable cookies in your browser settings, although this may affect certain features of our website.

    What Rights You Have

    You are entitled to view, amend, or delete the personal information that we hold. You may ask what personal data about you we hold and who the recipients of your personal data are, at any time. You may ask us to update and correct any out-of-date or incorrect/incomplete personal data that we hold about you free of charge. You may opt out of any marketing communications that we may send you. This choice does not apply to mandatory service communications.

    You may recall your consent for the processing of your information at any time.

    How We Secure Your Data

    For safeguarding against unauthorized access, use, or disclosure of your personal data, we employ a range of security technologies and protocols. For instance, we keep your personal information on computer systems in secure locations with restricted access.

    Google Analytics

    We use Google Analytics to track website usage and improve user experience. Google Analytics does not collect personally identifiable information.

    You can opt out of Google Analytics tracking via the Google Analytics opt-out page.

    Links to Other Sites

    Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites and encourage you to review their privacy policies.

    Contact Us

    You can contact us electronically using our contact forms. We will collect your IP address to process your request and prevent misuse of our contact forms. You can contact us via the email addresses When you do, we will automatically collect the personal data you provide, such as your email address, to handle your request. The legal basis for this processing is Article 6(1)(f) of the General Data Protection Regulation (GDPR).
    In some cases, we may ask you for additional information, such as your name, occupation, address, or phone number. We will ask for your explicit consent to collect and process this personal data. The legal basis for this processing is Article 6(1)(a) of the GDPR.

    By using our website, you agree to the terms of our privacy policy.

    The privacy policy was last updated on April 3, 2024.
    Any changes to the privacy policy will be posted here.

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