Challenge
The client struggled with a disjointed and inefficient supply chain in which various stakeholders relied on manual processes and unrelated tools. This creates hurdles for distributors and wholesalers to process orders and manage inventory. Some main challenging factors include;
- Disparate System –****The first problem was synchronizing inventories and transactions because different teams used different methods like spreadsheets, specialized software, or phone-based order processing.
- Repetitive Manual Processes– The process of order generation and invoicing was delayed due to repetitive data entry and manual verification., resulting in duplicate entries and payment issues.
- Conflicting Inventory Data –****All the transactions were delayed due to overstocking, stockouts, and payment disputes caused by inconsistent stock records from distributors and retailers.
- Limited Visibility & Insights –The customer faced challenges in making strategic decisions due to the lack of centralized analysis. This hindered their ability to assess sales trends, monitor inventory turnover, and maximize the supply chain.
Solution
To overcome these challenges, our team at Lucent presented the following solutions.
- Unified Dashboard with Role-Based Access –The solution covers a user-centric React Native dashboard designed with React Native primitive UI libraries. This way, distributors were able to manage inventory, wholesalers processed invoices, retailers placed orders, and administrators controlled operations without relying on multiple tools.
- One-Tap Actions for Faster Workflows ––Next, we focused on reducing the work that once took minutes and now can be completed within seconds. This also helped to minimize errors by enabling faster order placement and immediate invoice creation using Material-UI.
- Real-Time Analytics with Tableau– With the Tableau dashboard integration, the client was able to fetch real-time insights into orders, payments, and inventory. This helps to make data-driven decisions, eventually maximizing the business potential.
- Secure Access with Twilio OTP – At last, we Implemented Twilio’s OTP technology to enable secure login and transaction verification. It was truly beneficial to build user trust while also ensuring compliance with Nigerian data privacy laws.
